Our Training Courses

Providing you the qualification and skills to go further 

Licence Controller Qualification (LCQ)


LCQ is the qualification you need to become a certified manager in any establishment that sells or supplies alcohol to the public. It gives you a good understanding of the law and host responsibility which is critical for the safe and responsible service of alcohol.

This course is NZQA accredited and on completion you will be awarded with:

LCQ Certificate from ServiceIQ

Unit Standard 4646:

Demonstrate knowledge of the Sale and Supply of Alcohol Act 2012 and its implications for licensed premises.

Unit Standard 16705:

Demonstrate knowledge of Host Responsibility requirements as a Duty Manager of licensed premises.

What You Will Learn

Legal requirements, offenses and penalties around serving alcohol

Duty manager and server responsibilities

Creating a safe drinking environment

How to identify intoxicated patrons and techniques for assessing their intoxication levels

Server techniques of dealing with intoxicated patrons and maintaining customer and staff safety

Application and renewal process for managers certificates

Duty Manager Course



One day 

NB:  Additional time is needed for assessment to be completed online at time of participants choosing.


Online Courses and Correspondence:  $250

Face to Face Courses:  $260


A good understanding of english to complete course

A valid email address

Access to internet and a computer

Course Delivery

Online and workbook delivery



Face to face delivery



New Plymouth




Host Responsibility


The Sale and Supply of Alcohol Act 2012 requires Licensees and Managers to practice Host Responsibility to ensure that alcohol is consumed safely and that the potential for harm is minimised.

An important part of this is to ensure that front line service staff are trained in the key elements of Host Responsibility.

It is a requirement that staff are trained in Host Responsibility when they begin their role, and that they receive regular, ongoing refresher training.

A Licensee must be able to prove Host Responsibility training has been ongoing when they apply at the DLC to renew their licence – a lack of training may result in problems when it comes time to renew.

The Training Bureau can make this easy with our comprehensive Host Responsibility Training, delivered by our expert trainer.

We provide a comprehensive training package for your records – making it easy when renewal time comes around. Each staff member will also receive a certificate of attendance.

We can also review and update your Host Responsibility Policy (extra charges apply).

What You Will Learn

The legal requirements of the Sale and Supply of Alcohol Act

The Licence and conditions you operate under

Preventing service of alcohol to minors – including how to check ID

Managing and preventing intoxication

The Responsible Service of Alcohol

Service Intervention

Managing Authorised Customers (for the Club sector)




Approximately 2 hours 


$50+GST per person, with minimum cost of $500 + GST to run the workshop. 


A good understanding of english to complete course

Course Delivery

We can come to you (travel charges may apply).

or We can deliver from our Hamilton Training Room

or Try a course online via Zoom


Please contact us to discuss a tailored training package that is right for you.

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone: 0800 227 872









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